1. Introduction

Welcome to The Bagh Kufri Homestay’s Privacy Policy. This document explains how we collect, use, protect, and handle your personal information when you visit our website, make a booking, or stay at our homestay located at PO, Kanoharnala, Kufri, Shimla, Himachal Pradesh 171012.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Full Name
• Contact Information (Phone Number, Email Address)
• Postal Address
• Government ID Details (for check-in verification)
• Payment Information
• Travel Preferences
• Special Requirements or Requests

2.2 Technical Information

When you visit our website, we automatically collect:

• IP Address
• Browser Type
• Device Information
• Browsing Patterns
• Cookies and Tracking Data

2.3 Information Collection Methods

We collect information through:

• Online Booking Forms
• Direct Communication (Phone, Email)
• Website Interactions
• Check-in and Registration Process
• Guest Feedback and Surveys

3. Purpose of Information Collection

3.1 Primary Purposes

We use your personal information to:

• Process and confirm bookings
• Communicate reservation details
• Provide customer service
• Manage check-in and check-out procedures
• Process payments
• Respond to inquiries

3.2 Secondary Purposes

• Improve our services and website experience
• Send promotional offers (with explicit consent)
• Conduct guest satisfaction surveys
• Analyze website usage and performance

4. Information Sharing and Disclosure

4.1 Third-Party Sharing

We may share your information with:

• Payment gateway providers
• Government authorities (if legally required)
• Travel insurance providers
• Customer relationship management (CRM) systems

4.2 Consent and Limitations

• We will not sell your personal data to third parties
• Information sharing is limited to service delivery and legal requirements
• Third-party vendors are contractually obligated to protect your data

5. Data Storage and Security

5.1 Storage Practices

• Digital data stored on secure, encrypted servers
• Physical documents stored in locked, secure premises
• Access restricted to authorized personnel only

5.2 Security Measures

• SSL encryption for online transactions
• Regular security audits
• Firewall and antivirus protection
• Limited employee access to personal information

6. Guest Rights and Preferences

6.1 Data Access and Correction

You have the right to:

• Request access to your personal information
• Request correction of inaccurate data
• Opt-out of marketing communications
• Request deletion of your personal information

6.2 Consent Management

• Explicit consent required for marketing communications
• Option to withdraw consent at any time
• Consent can be modified by contacting our support team

7. Cookies and Tracking

7.1 Cookie Usage

• We use cookies to enhance website functionality
• Cookies help us understand user behavior
• Users can disable cookies through browser settings

7.2 Tracking Technologies

• Google Analytics for website performance monitoring
• Session tracking for booking process
• Anonymous data collection for website improvements

8. Children’s Privacy

• Our services are not intended for children under 18
• We do not knowingly collect data from minors
• Parents/guardians must provide consent for bookings involving minors

9. International Data Transfers

• Data may be processed and stored within India
• Compliance with Indian data protection regulations
• Secure international data transfer protocols

10. Updates to Privacy Policy

10.1 Policy Modifications

• We may update this policy periodically
• Changes will be communicated on our website
• Continued use of our services implies acceptance of updated policy

11. Contact Information

For privacy-related queries, contact:

The Bagh Kufri Homestay PO, Kanoharnala, Kufri, Shimla Himachal Pradesh 171012

Privacy Contact: +91 86280 70059 Email: info@thebaghkufri.com

12. Governing Law

This privacy policy is governed by the laws of India, specifically:

• Information Technology Act, 2000
• Personal Data Protection Bill guidelines

Last Updated: [31-10-2024]

By using our services, you acknowledge that you have read and understood this Privacy Policy.